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Anti Spam Policy

Introduction

Web Server India, has ZERO TOLERANCE for Unsolicited Broadcast Email and Unsolicited Commercial Email (commonly known as "Spam") whether originating from customers, from resellers' customers, or from customers that provide services which are used to support Spam.

Definition

Web Server India defines Spam as unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party spamming, Web site addresses, sales, and auctions.

The Policy

Web Server India's customers, and customers of Web Server India's resellers or any downstream customers, are prohibited from sending and shall not allow their site to be used for sending Spam. Mail senders are required to maintain records that verify, on a case by case basis, that explicit affirmative permission was obtained from recipients before mailing. Lack of such records can be considered, at Web Server India's sole discretion, proof that permission was not obtained.

Web Server India customers are responsible for ensuring that they, their customers, and their respective agents and contractors abide by this policy. Web Server India's customers will be held responsible for all traffic sent via their connection to Web Server India or sent elsewhere, using support services provided via their connection to Web Server India. "Support services" includes hosting Web sites, electronic mailboxes, telephony gateways, IRC servers, sale of spamming software or other similar services. Customers are also responsible for ensuring that they do not advertise or promote themselves through Spam.

Web Server India may charge customer and customer shall pay $2000.00 per valid Spam complaint of which Web Server India is notified.

If Web Server India receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty four (24) hours there is no response indicating complete resolution, Web Server India may block traffic to and from the specified Web site or the server involved in the Spam complaint until Web Server India is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation from recurring. The customer is responsible for all Spam that passes through his Web site / Server / Domain Name. Web Server India also reserves the right to block traffic to and from the IP address(es) involved in hacking, and/or port scanning.

If you are Web Server India's dedicated server customer and you run a mail-server, you must maintain a mailbox and read mail to postmaster@(your domain). In addition, from time to time, Web Server India blocks third party IP addresses that Web Server India believes are used for the distribution of Spam or are designated as open relays. Any blocking of such IP addresses shall prevent Web Server India customers from sending or receiving traffic to and from such IP addresses.

What does this mean?

* Web Server India's resellers must educate their customers about Spam to ensure compliance with these provisions. * You must promptly investigate and satisfactorily deal with any Spam complaints forwarded to you. * When using a mailing list, you must confirm that the recipients on the mailing lists have requested or otherwise affirmatively accepted receipt of any materials to be sent by you.

Why this Policy?

Unlike senders of traditional "junk mail" who are required to pay for envelopes, materials and postage, senders of Spam can, given the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves. Costs imposed on Spam recipients include ISP bandwidth used to deliver Spam, additional IP infrastructure needed to handle Spam, and time and money wasted in filtering out and deleting Spam. Web Server India believes that users of the Internet should not be forced to incur such expenses without their consent. As a result, Web Server India believes that the elimination of Spam will result in a better and less expensive Internet experience for all Internet users and will allow Web Server India to provide better and more efficient service to its customers.

Content on this page is updated on: 8th December, 2011.

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